our policies

RETURNS

Returns should be made within 7 days of your purchase.
To be eligible for a return, the WRISTWOOD must be unused and in the same condition
that you received it in. It must also be in its original packaging.

To complete your returns request, an original receipt or proof of purchase is required. 
please ship the watch to: D - 67 GF, East Of Kailash, New Delhi, Delhi, (IN) India - 65
note: WRISTWOOD does not cover returns costs.
write to us on: ask@wristwood.com and we’ll provide you with instructions.


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REFUNDS (if applicable)
Once your return is received and inspected by our quality control team,
an email will be sent to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
An approved refund will be processed and a credit will automatically be applied to
your credit card/ original method of payment within a certain number of days. 


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CANCELLATION

WRISTWOOD does not entertain cancellation requests.


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LATE OR MISSING FUNDS (if applicable)
If you haven’t received a refund yet, we request you to check with your bank once again.
Also, contact your credit card company as there is often some processing time before a refund
is officially posted.

 
In case you are still missing your refund, please contact us at:
ask@wristwood.com


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EXCHANGES (if applicable)

Items can be replaced only if they are defective or damaged and are returned
to us within 7 days of your package arriving.
for an exchange with the same item please write to us at:
ask@wristwood.com
and
ship your item to:
D - 67 GF, East Of Kailash, New Delhi, Delhi, (IN) India - 65


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SHIPPING
orders:

Domestic orders take about 7 days to reach you once processed.

WRISTWOOD is proud to have Shiprocket by Kartrocket as its logistics partner.

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exchanges:
Depending on where you live, the time it takes for the exchanged product to reach you,
may vary. If you are shipping an item for a return, refund or an exchange, you should consider
using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that
we will receive your returned item.


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PRIVACY STATEMENT

SECTION 1/ WHAT DO WE DO WITH YOUR INFORMATION?
On purchasing a watch/ s from our store, as part of the buying and selling process,

we collect the personal information you give us such as your name, address and email
address. When you browse our store, we also automatically receive your computer’s
internet protocol (IP) address in order to provide us with information that helps us learn
about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store,
new products and other updates.

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SECTION 2/ CONSENT
how do you get my consent?
When you provide us with personal information to complete a transaction,
verify your credit card, place an order, arrange for a delivery or return a purchase,
we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will
either ask you directly for your expressed consent, or provide you with an
opportunity to say no.

how do I withdraw my consent?
If after you opt-in you change your mind, you may withdraw your consent to contact you
for the continued collection, use or disclosure of your information, at anytime by
contacting us at: ask@wristwood.com

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SECTION 3/ DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you
violate our Terms of Service.

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SECTION 4/ PAYMENT

If you choose a direct payment gateway to complete your purchase, your credit card data is
stored at WRISTWOOD. It is encrypted through the Payment Card Industry Data Security
Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary
to complete your purchase transaction. After that is complete, your purchase
transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the
PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard,
American Express and Discover.

PCI-DSS requirements ensure the secure handling of credit card information by
our store and its service providers.
For more insight you may also want to read Wristwood's Terms of Service
or Privacy Statement.

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SECTION 5/ THIRD-PARTY SERVICES

In general, the third-party providers engaged by us will only collect, use and disclose
your information to the extent that allows them to perform the services they provide us with.
However, certain third-party service providers, such as payment gateways and other payment
transaction processors, have their own privacy policies in respect to the information they require
from us, for transactions related to the purchases you make.

For these providers, we recommend that you read their privacy policies and understand
the manner in which your personal information will be handled by them. Keep in mind, that 
certain providers may be located in a jurisdiction different from either yours or WRISTWOOD,
and also might have facilities in such areas. In such a case, on proceeding with a transaction with
such service providers, your information may become subject to the laws of the jurisdiction(s)
in which that service provider or its facilities are located.

As an example, if you are located in India and your transaction is processed by a payment
gateway located in the United States, then your personal information used in completing that
transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application,
you are no longer governed by this Privacy Policy or our website’s Terms of Service.


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LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible
for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:

Our store uses Google Analytics to help us study the traffic that lands on our website and
to identify the most popular pages on our site.


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SECTION 6/ SECURITY

To protect your personal information we take precautions and follow practices
to make sure it is not lost, inappropriately used, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure
socket layer technology (SSL) and stored with AES-256 encryption. Although no method of
transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS
requirements and implement additional generally accepted industry standards.

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SECTION 7/ AGE OF CONSENT

By using this site you represent that you are at least the age of majority in your state or
province of residence, and you have given us your consent to allow any of your minor
dependents to use this site.

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SECTION 8/ CHANGES TO OUR PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Do review the policy frequently.
Modifications will take effect just as they are posted on the website. You will be kept in the
loop for significant changes that are made to the policy, to ensure you're updated as
customers.  In case of a merger or being acquired, your information may be transferred
to the new owners to keep you as our customers.

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QUESTIONS & CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have
about you, or simply want more information contact our Privacy Compliance Officer at:
ask@wristwood.com

You may also write to the above email for any complaints that you may have.


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TERMS OF SERVICE

OVERVIEW
This website is operated by WRISTWOOD. Throughout the site, the terms “we”, “us” and
“our” refer to WRISTWOOD. The website including all the literature and information, tools
and services available from the site to you the user, is conditioned upon your acceptance of
all terms, conditions, policies and notices stated here and is offered to you by WIRSTWOOD.

By visiting our site and/ or purchasing from us, you engage in our “Service” and agree to
be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those
additional terms and conditions and policies referenced herein and/or available by hyperlink.
These Terms of Service apply to all users of the site, including without limitation users who are
browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website.
By accessing or using any part of the site, you agree to be bound by these Terms. If you do not
agree to all the terms and conditions of this agreement, you may choose not access the website
or use any of its services. If these Terms of Service are considered an offer, acceptance
is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the
Terms of Service. You can review the most current version of the Terms of Service at any time
on this page. We reserve the right to update, change or replace any part of these Terms of Service
by posting updates and/or changes to our website. It is your responsibility to check this page
periodically for changes. Your continued use of or access to the website following the
posting of any changes constitutes acceptance of those changes.

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SECTION 1/ ONLINE STORE TERMS

You may not use our products for any illegal or unauthorized purpose nor may you in the use of
the Service violate any laws in your jurisdiction (including, but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

-

SECTION 2/ GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred
unencrypted and involve (a) transmissions over various networks; and (b) changes to conform
and adapt to technical requirements of connecting networks or devices. Credit card information
is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service,
use of the Service, or access to the Service or any contact on the website through which the
service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or
otherwise affect these Terms.

-

SECTION 3/ ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete
or current. The material on this site is provided for general information only and should not be
relied upon or used as the sole basis for making decisions without consulting primary, more
accurate and complete or more timely sources of information. Any reliance on the material
on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not
current and is provided for your reference only. We reserve the right to modify the contents of this
site at any time, but we have no obligation to update any information on our site. You agree that
it is your responsibility to monitor changes to our site.

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SECTION 4/ MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right to
modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change,
suspension or discontinuance of the Service.

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SECTION 5/ PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These
products or services may have limited quantities and are subject to return or exchange only
according to our Returns Policy.

We have made every effort to display as accurately as possible the colors and images of our
products that appear at the store. We cannot guarantee that your computer monitor's display
of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services
to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case
basis. We reserve the right to limit the quantities of any products or services that we offer.
All descriptions of products or product pricing are subject to change at anytime without
notice, at the sole discretion of us. We reserve the right to discontinue any product at any
time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material
purchased or obtained by you will meet your expectations, or that any errors in the
Service will be corrected.

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SECTION 6/ ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit
or cancel quantities purchased per person, per household or per order. These restrictions may include
orders placed by or under the same customer account, the same credit card, and/or orders that use
the same billing and/or shipping address. In the event that we make a change to or cancel an
order, we may attempt to notify you by contacting the e-mail and/or billing address/ phone number
provided at the time the order was made. We reserve the right to limit or prohibit orders that,
in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for
all purchases made at our store. You agree to promptly update your account and other information,
including your email address and credit card numbers and expiration dates, so that we can
complete your transactions and contact you as needed.

For more details, please review our Returns Policy.

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SECTION 7/ OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor
nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available”
without any warranties, representations or conditions of any kind and without any endorsement.
We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion
and you should ensure that you are familiar with and approve of the terms on which tools
are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including,
the release of new tools and resources). Such new features and/or services shall also be
subject to these Terms of Service.

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SECTION 8/ THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials
from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated
with us. We are not responsible for examining or evaluating the content or accuracy and we
do not warrant and will not have any liability or responsibility for any third-party materials
or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services,
resources, content, or any other transactions made in connection with any third-party websites.
Please review carefully the third-party's policies and practices and make sure you understand
them before you engage in any transaction. Complaints, claims, concerns, or questions
regarding third-party products should be directed to the third-party.

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SECTION 9/ USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If at our request, you send certain specific submissions (for example contest entries) or
without a request from us you send creative ideas, suggestions, proposals, plans, or other materials 
whether online, by email, by post or otherwise (collectively, 'comments'), you agree that we may
at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in
any medium any comments that you forward to us. We are and shall be under no obligation:
1/ To maintain any comments in confidence

2/ To pay compensation for any comments

3/ To respond to any comments

We may, but have no obligation to, monitor, edit or remove content that we determine in our
sole discretion, as unlawful, offensive, a threat, libelous, defamatory, pornographic, obscene or
otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright,
trademark, privacy, personality or other personal or proprietary right. You further agree that your
comments will not contain libelous or otherwise unlawful, abusive or obscene material, or
contain any computer virus or other malware that could in any way affect the operation of the
Service or any related website. You may not use a false e-mail address, pretend to be someone
other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You
are solely responsible for any comments you make and their accuracy. We take no responsibility
and assume no liability for any comments posted by you or any third-party.

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SECTION 10/ PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

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SECTION 11/ ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical
errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions,
offers, product shipping charges, transit times and availability. We reserve the right to correct any
errors, inaccuracies or omissions, and to change or update information or cancel orders if any
information in the Service or on any related website is inaccurate at any time without prior
notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any
related website, including without limitation, pricing information, except as required by law. No
specified update or refresh date applied in the Service or on any related website, should be taken
to indicate that all information in the Service or on any related website has been modified or updated.

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SECTION 12/ PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using
the site or its content:

1/ For any unlawful purpose.

2/  To solicit others to perform or participate in any unlawful acts.

3/ To violate any international, federal, provincial or state regulations, rules, laws, or local ordinances.

4/ To infringe upon or violate our intellectual property rights or the intellectual property rights of others.

5/ To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on
gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

6/ To submit false or misleading information.

7/ To upload or transmit viruses or any other type of malicious code that will or may be used
in any way that will affect the functionality or operation of the Service or of any related website,
other websites, or the internet.

8/ To collect or track the personal information of others.

9/ To spam, phish, pharm, pretext, spider, crawl, or scrapeor any obscene or immoral purpose.

10/ To interfere with or circumvent the security features of the Service or any related website,
other websites, or the Internet. We reserve the right to terminate your use of the Service or
any related website for violating any of the prohibited uses.

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SECTION 13/ WARRANTY & DISCLAIMER FOR LIMITATION OF LIABILITY

warranty:

If the watch is damaged when you receive it, WRISTWOOD offers a 12 month limited warranty
on manufacturer defects only. In such a case, please get in touch with us before sending it back.

The hands, dial, and watch movement are the only components covered under the warranty.  A return shipping and handling fee will apply to all warranty service.


THE MANUFACTURER'S WARRANTY DOES NOT COVER:

1.Battery, case, crystal, strap, or bracelet
2.Damage resulting from improper handling, lack of care, accidents, or normal wear and tear
3.Damage due to water as WRISTWOOD is not waterproof.
4.This warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship.


In no case shall WRISTWOOD, our directors, officers, employees, affiliates, agents, contractors, interns,
suppliers, service providers or licensors be liable for any injury, loss/ claim, or any direct/ 
indirect, incidental, punitive, special or consequential damages of any kind, including, without 
limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any 
similar damages, whether based in contract, tort (including negligence), strict liability or otherwise,
arising  from your use of any of the service or any products procured using the service, or for any
other claim related in any way to your use of the service or any product, including, but not
limited to, any errors or omissions in any content, or any loss or damage of any kind incurred
as a result of the use of the service or any content (or product) posted, transmitted, or otherwise
made available via the service, even if advised of their possibility. Because some states or
jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental
damages, in such states or jurisdictions, our liability shall be limited to the maximum extent
permitted by law.

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SECTION 14/ INDEMNIFICATION

You agree to indemnify, defend and hold harmless Wristwood and our parent, subsidiaries,
affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors,
 suppliers, interns and  employees, harmless from any claim or demand, including reasonable attorneys’
fees,  made by any third-party due to or arising out of your breach of these Terms of Service or
the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

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SECTION 15/ SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or
unenforceable, such provisions shall be enforceable nonetheless, to the fullest extent permitted by applicable 
law, and the unenforceable portion shall be deemed to be severed from these Terms of Service.
Such determination shall not affect the validity and enforceability of any other remaining provisions.

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SECTION 16/ TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall
survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may
terminate these Terms of Service at any time by notifying us that you no longer wish to use our
Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or
provision of these Terms of Service, we also may terminate this agreement at any time without
notice and you will remain liable for all amounts due up to and including the date of termination;
and/or accordingly may deny you access to our Services (or any part thereof).

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SECTION 17/ ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not
constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to
the Service constitutes the entire agreement and understanding between you and us and govern your
use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether
oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against
the drafting party.

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SECTION 18/ GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services
shall be governed by and construed in accordance with the laws of:
D - 67 GF, East Of Kailash, New Delhi, Delhi, (IN) India - 65

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SECTION 19/ CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service
by posting updates and changes to our website. It is your responsibility to check our website periodically
for changes. Your continued use of or access to our website or the Service following the posting of any
changes to these Terms of Service constitutes acceptance of those changes.

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SECTION 20/ CONTACT INFORMATION
ask@wristwood.com